Frequently Asked Questions
Why should I use BusBookie?
BusBookie makes planning trips convenient and easy because you leave the planning to us! You just tell us where you want to go and we do the rest!
What is the order for getting a trip going?
1. Start a Demand for free for a bus trip from University of Delaware to anywhere in DE, MD, NJ, PA or NY.
2. 20 or more people join the Demand and purchase a ticket.
3. Your Bus is Booked! Get on your trip!
How much do tickets cost?
Tickets range in price from $10 to $120 according to the distance being traveled. Tickets cost less the closer distance and shorter the time traveled. We have a formula that determines the price per ticket based off of the type of bus that is used and the distance the bus must travel.
Can I start a demand for a bus trip for free?
Yes, anyone can start a demand for a bus trip for free. BusBookie only requires you to pay for a ticket after the demand has 20 or more people who have joined.
What happens if a Demand doesn’t reach 20 people?
If a Demand does not reach 20 people by the day of departure, the demand will be cancelled. All travelers who have purchased tickets will be refunded completely. However, if you are a member of a Demand and you really want the trip to go through you can purchase multiple tickets to ensure a bus is booked.
What are my payment options?
BusBookie offers a few ways to purchase tickets. You can purchase tickets online through PayPal. You can pay the day of the trip in cash at our pick-up points.
What is the BusBookie Refund Policy?
You can only return your ticket up until 2 business days before the trip’s departure date. This includes any tickets purchased on weekends. You may not return your ticket if you have purchased it 2 or less days before the trip’s departure date. To return any ticket, email support@busbookie.com or call (845)649-6272 and BusBookie will reimburse you.
Can I get a refund if I cannot make it to an event?
Refunds are available after a purchase has been made up until 2 days before the departure date of the trip.
Are free tickets really free?
Yes. Free tickets are actually free. If the ticket price says free, the trip is free on the basis that you still print out your ticket to show upon entrance of the bus.
Do all BusBookie Bus trips leave from University of Delaware?
Yes. In order to satisfy the most amount of people all trips started on BusBookie.com leave from Newark, DE.
How do I know if my demand has become a trip?
After 20 or more people purchase a ticket for a Demand, the bus for that Demand will be booked and the Demand will be referred to as a Trip. An e-mail notification will be sent to all members of the trip that a bus will be booked. There must always be at least 20 people on the trip. If members decide at least 2 days before the trip that they do not want to go, another e-mail will be sent to notify all members that there is no longer enough demand to book the trip.
How safe is BusBookie?
BusBookie is backed by the insurance of the bus companies it uses. A Certificate of Insurance (COI) can be provided upon customer request to ensure validity. The payment gateway on our website keeps your information secure throughout the entire paying process.
I lost my password! How can I log in?
On any login screen click the "Lost Password" link to have it sent to your email again.
What do I bring with me on the bus trip?
Make sure to bring with you Photo Identification and your BusBookie ticket. BusBookie only allows one medium sized suitcase per traveler as well. We define medium sized at our discretion. Any other travel supplies are not guaranteed and you may be asked to leave anything in excess behind.
How do I print my tickets?
You can print or reprint your tickets when you click ’My Account’ which is located in the top right corner of the home page after you sign in. The links to all your trips are located on the right hand side.
How do I contact BusBookie?
For further questions, comments, or concerns, you can contact a BusBookie representative by sending an e-mail to support@busbookie.com or use our "contact us" page.
Can I purchase a one-way ticket to the destination?
Of course! On your personal account page there is an option to either purchase a round-trip or one-way ticket. Click here if you have an account. It will link you to your payment page.